If you can't find the answer below, reach out to us and we'll be glad to help.

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1

Are you insured and bonded?

Yes, we are! Savels LLC is insured and bonded. We carry a $2 million aggregate general liability insurance. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours.

2

Can I trust my cleaning professional?

Yes, you can! We do a thorough national vetting to make sure we have top-notch crews. On top of that we’re always here to help resolve any issues. All our cleaners are highly trained, background and reference checked, as well as insured and bonded.

3

Do I have to be home while you clean?

At your discretion. You don't have to be home for cleaning as long as your cleaner has the right directions to enter and exit your home. Please enter these instructions when booking.

Отвечает на вопрос:

Василий Шманько

Менеджер по работе с клиентами

4

How do you get in my home if I'm not there?

You have many options and it is your choice:
Give Key – Security of your home is our highest concern. Your key is kept in a safe at our office
Hide Key – Some customers prefer to hide a key in a predetermined location prior to each visit.
Lockbox – A lockbox is a small black box (commonly used by Realtors) that use a combination lock or keypad to securely store a key inside.
Keypad – Some customers may have a digital keypad in place of a keyed door lock.
Neighbor – Some customers may give a key to a neighbor with instructions to have the neighbor open the home upon our arrival.
Just add instructions when you make your booking. On your first clean, we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on, but we understand that isn’t always possible.

5

Will I get the same team every time I book a subscription plan recurring cleaning?

Sure, you will get the same team every time. However, we can only assign based on their availability. Unless someone is unwell or enjoying a well-deserved holiday from cleaning we will keep sending the team that you are comfortable and familiar with.