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Home/FAQ/Vacation Rental Cleanings

If you can't find the answer below, reach out to us and we'll be glad to help.

Does the crew know to clean short-term rentals?
YES! A regular cleaning is NOT the same as a turnover cleaning, and we know that. All cleaners have experience in turnover cleaning and know exactly what is needed.
What about the price rates to clean short-term rentals?
We offer flat-rate pricing + Extras you can choose if you wish – no hidden fees, no surprises. Our pricing includes everything included in the “Vacation Rental Cleaning Specifications” check list.
If your unit has special circumstances (no replenish/restocking items, special staging, extremely small, etc.), please call us to discuss at _______________ or send us an email.
Are we a good fit to work with you?
YES! (may be…?) We love you all, but there are some hosts and property managers who might be our BFFs more than others. Why? “It’s Not You, It’s Me”:
If you’re looking our top-notch cleaning services but want to pay bottom-barrel prices, we might not be a fit for you.
If you require a high-level of customization of the services we offer for the same flat-rate pricing, we might not be a fit for you.
If you want to work with a cleaner/vendor that you can constantly demand things from for the same flat-rate pricing, we might not be a fit for you.
You should be looking for a PARTNER and that’s what we are…we are not simply a vendor. You want to streamline your vacation rental operations and have more time to expand your business or just more “me time”. We structured our offering in a way that makes the most sense for you to streamline your business. We’ll go above and beyond to make your life as easy as possible, and we truly believe that you need a partner (not simply a cleaner or a vendor you manage) to make this a reality!
What are the Terms of Service for Vacation (Airbnb) Rental Cleanings?
Savels LLC Vacation Rental Policies:
Availability Guarantee: We respectfully ask that you book as far in advance as possible so that we can guarantee a cleaning timeslot. If you book sooner than 48 hours in advance, we will try our best to accommodate but cannot guarantee availability!
Laundry: If there is excessive laundry in the unit, the client acknowledges that the cleaning crew will be allowed to go to a laundromat in order to clean all linens in a timely fashion. The client will be charged reimbursement for laundry expenses incurred by the cleaning team (whether in-unit or at the Laundromat).
Damages: Our cleaning teams will be on the lookout for any damages caused by the previous guests. However, it is not always possible to identify every damage. Savels LLC is not liable for any damages caused by the guests which are not reported.
Cleaning Timing: We will try as much as possible to start at the exact scheduled time; however, during peak hours (10:00AM – 4:00PM) some flexibility may occasionally be required. Our guarantee is that the unit will be cleaned before the scheduled arrival time of the next guest.
Cancellation Fee: If the cleaners arrive and there is no key in the lockbox or they cannot get in for whatever reason, we will charge a BGN 50 cancellation fee. The cleaners cannot wait extended periods of time for the retrieval of the key to enter. If a booking needs to be cancelled for whatever reason, such as due to guests extending their stay or an incorrect booking, and the crew goes to the unit, we will charge a BGN 50 cancellation fee.
Loss of Revenue: Savels LLC is not liable for any loss of revenue incurred by the host. Our Guarantee is that if anything is missed by the cleaners, we will go back to fix the problem. We do not have any control over interactions with your guests and how things are handled, and thus are not liable for any loss of revenue.

I'm ready to rock, how do I schedule my first cleaning? 
Awesome! You can book at http://www.savels.bg/vacationrentals/. ??????  Also, we would like to speak with you to coordinate access and fully understand your unit/needs.
Do you do laundry?
Yes! Between 1-3 loads of laundry is included as part of the package, depending on the size of your home.
We use the linen that you provide us. Laundry is included in the price as long as the machines are on-site or in-building. If not, there is an extra fee charge (in addition to reimbursement) to go to a laundromat.

Cancellation policy?
We get it, sometimes guests may cancel last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 24 hours before the cleaning. If you cancel after the 24 hours before the appointment, there is a BGN 50 cancellation fee.
How soon in advance do I need to schedule?
We need at minimum a 2-days’ notice for cleanings. However, please schedule cleanings as far in advance as possible -you can always log in and schedule all upcoming cleanings you have. We always do our best to accommodate cleanings but if you schedule a cleaning very last minute, we do not guarantee that we can cover the cleaning.
If you have a same day booking, please give us a call to see if we have availability.

How do we handle key exchange?
Most clients have a lock-box or keypad entry deadbolt type of door lock to access the house. Please provide the location of the key or lock-box code in the notes schedule when you book.
When I should have a Deep Cleaning done?
After a longer term stay
When your guests had pets
Before we start managing your turnovers (it’s easier to maintain our own standard of cleanliness)
When your place hasn’t been deep cleaned in a month
We suggests a deep cleaning every 4-6 weeks.

What if the crew messes up?
We have a 100% Satisfaction Guarantee. If our crew missed something that should have been included in the cleaning specifications, the crew will go back to fix whatever was missed. Please note that these are turnover cleanings and therefore are not deep cleaning. If your unit requires a deep cleaning, please let us know to book that type of service for you.
Does the crew bring their own supplies?
Yes! Our crew bring everything needed for your cleaning. However, the crew will not bring laundry detergent, dishwasher soap, or trash can liner. You will need to supply these products if needed for your unit.
Why should I use Savels Cleaning Service?
We believe that hosts should not have to worry about managing cleaners and scheduling cleanings. You focus on what you do best and let us handle the turnover process.
Our philosophy is being a “partner” for your vacation rental business, not a vendor you have to constantly manage. We grow when you grow, so our focus is to work with you and ensure things are smooth. Are we saying that everything will be magically automated the second you start working with us? It may not, but be sure we will work towards the point where it’s as streamlined as possible.
Our goal:
• Provide RELIABLE, high-quality, and trustworthy cleaning service for your short-term rental unit
• Allow you to focus on hosting instead of managing cleaners
• Get you that 5-star rating!
1000 Sofia Centre, Bulgaria
Mon-Fri 8:30 - 18:00
St by appointment
Working hours:
1000 Sofia, City Centre, Bulgaria
Monday - Friday
8:30 am - 5 pm
Saturday by
by appointment
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